1.This document is an electronic record in terms of applicable law including the Information Technology Act, 2000 and the rules and regulations issued there under, as amended from time to time, that requires publishing the rules and regulations, privacy policy and user agreement for accessing and/ or transacting and/ or usage of the Website and sets out the terms and conditions governing it and the disclaimers or any other terms which supplement or vary the same (“General Policy”). The Terms of Use shall apply mutatis mutandis to the access or use of the Company’s Mobile application (including all software, source codes, interfaces, and such other items included or associated therewith) (“Mobile Application”).

2.The terms defined herein shall mutatis mutandis apply to (i) Shipping Policy, (ii) Return and Refund/Replacement Policy, (iii) Privacy and Security Policy, (iv) Pricing Policy, and such other policies, as may be added, from time to time by the Company (each, a “Policy”) and vice versa. This electronic record is generated by a computer system and does not require any physical or digital signature. By accessing the Website, in any way, or, by purchasing any products offered for sale on the Website, from time to time (“Products”) or by subscribing to or use any of the services offered on the Website, you agree that you have read, understood the General Policy along with the terms laid down in each Policy, as applicable (collectively, “Terms of Use”).

3.The domain name www.pinopen.com (“Website”) is used and operated by POP Online Services Private Limted, a company incorporated under the Companies Act, 2013, having its registered office at Basement, Kailash Mansarovar 13, Kalamwadi Society, Near Sreyas Crossing, Sarda Mandir Road, Ahmedabad-380007, Gujarat India, hereinafter referred to as “Pinopen” or “we” or “our” or “us” (and shall include its successors and assigns).

4.The use of this Website is regulated by the Terms of Use which shall constitute a legally binding and enforceable agreement between the Company and any natural or legal person (whether incorporated or not) who visits, accesses, uses, deals with, transacts and/ or places orders and/ or purchases any Product, hereinafter referred to as “User” or “you” or “your” or “Customer” (and shall include successors, legal heirs, administrators, executors and assigns).

5.All materials including images, texts, illustrations, designs, icons, photographs, music clips, video clips, whether written or otherwise and the Products or any information relating to the Products (including but not limited to price and packaging) and all services offered on this Website (“Content”) are solely for your information and for your personal and non-commercial use only, and the same should not be considered as a substitute for professional advice. The Company and its affiliate companies, each of their respective directors, consultants, contractors, employees, and/ or suppliers (collectively referred as “Pinopen”) assume no responsibility for any consequence relating directly and/or indirectly to any action and/or inaction that you take based on the Content. While we strive to keep the Content accurate, complete and up-to-date, the Pinopen cannot guarantee, and will not be responsible for any direct or indirect damage and/or loss whatsoever related to, the accuracy, completeness or any other aspect of any Content or the Website. We provide the Content strictly on an “as is” and “as available” basis and disclaim to the fullest extent permissible under applicable law, all warranties, express or implied, as to the accuracy of the Content.

6.We may change, suspend and/or discontinue the Product(s) at any time, including the availability of the Content (or any part thereof); and may also impose limits on and/or restrict your access to parts and/or all of the Content or the Website itself, in each case, without any notice and/or liability whatsoever.

7.We reserve the right, at our sole discretion, or as may be required by law, to amend the Terms of Use anytime without any prior intimation to you. Your continued use of the Website subsequent to such an amendment will be deemed as your acceptance of such modified Terms of Use.

8.Any person who uses or accesses the website represents to be competent to contract or purchase the products; and if you are registering as a business entity, you represent and warrant that you have the authority to bind such business entity to the Terms of Use.

9.Unless otherwise specified, the Products are directed solely at those who access this Website from India and we make no representation that any Product is appropriate for use or available outside India. Those who choose to access this Website from outside India is responsible for compliance with local laws to the extent they are applicable. We will deliver the Products only within India and will not be liable for any claim relating to any Product ordered from outside India.

10.All telephonic conversations between you and the Company may be recorded and you hereby consent to such monitoring and recordation.

11.In the event that part or all of the ownership of the Company or any of its services or products are sold or transferred, all lists and data which contain personnel information including demographic information, buying information may be transferred to the new owner.

12.The Content only constitutes an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the Terms of Use. We reserve the right to accept or reject your offer, in part or in full. Our acceptance of your order will take place only upon dispatch of the Product(s) ordered. Dispatch of all the Product(s) ordered, may or may not happen at the same time, in such a scenario, only that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to remain an offer to us and we reserve the right to accept or reject such balance order, at our sole discretion.

13.We reserve the right, at our sole discretion, to limit the quantity of Products purchased per User or per order. These restrictions may be applicable to orders placed by the same account or the same payment instrument, or also to orders that use the same billing and/or shipping address. We will endeavour to provide notification to the User should such limits be applied.

14.Pinopen is committed to providing competitive prices every day, on everything offered on its Website. In order to ensure competitiveness as well as take cognizance of any inflation or other market changes, Pinopen reserve the rights to update the prices on “pinopen.com” from time to time without any advance notice to the Customers. Customer confirms & agrees to the prices displayed on the website before placing the order.